IHG Hotels & Resorts offers a fresh take on clean
Using new, science-led protocols and service measures; partnering with industry-leading experts Cleveland Clinic, Ecolab and Diversey; and launching a global IHG Clean Promise, the strengthened efforts will give guests greater confidence and hotel teams the protection needed. “The future of travel may look different, but a safe, secure stay is fundamental to deliver True Hospitality—and that will never change. By combining IHG’s world-class knowledge and processes, with cutting-edge expertise from Cleveland Clinic, Ecolab, and Diversey, we can reassure guests and colleagues that we’re focused on protecting their health and wellbeing. This includes looking at where technology can make a difference, deploying enhanced, highly visible and more frequent cleaning measures, and different approaches to food and beverage, all underpinned by our new IHG Clean Promise,” said Keith Barr, IHG Chief Executive Officer. IHG has a long-standing commitment to rigorous cleaning procedures. Launched in 2015, the IHG Way of Clean program was developed with Ecolab and Diversey, both world leaders in hygiene and cleaning technologies and services. This program is now being expanded with additional COVID-19 protocols and best practices – many of which are already in place – to reflect the advice of the World Health Organization, Centers for Disease Control & Prevention, and local public health authorities in markets around the world. The IHG Way of Clean already includes deep cleaning with hospital-grade disinfectants, and going forward, guests can expect to see evolved procedures in every area of the hotel, which may include: - Reception: Reduced contact at check-in, touchless transactions, front-desk screens, sanitizer stations, sanitized key cards, and paperless checkout; - Guest Room: Visible verification of sanitized items (e.g., glassware, remote control), reduction of in-room furnishings/high-touch items, new laundry protocols, and use of new technology; - Public Spaces and Facilities: Additional deep cleaning of high-touch surfaces, social distancing, “last cleaned” charts, and best practices for pools, fitness centers and lounges; and - Food & Beverage: New standards and service approach to buffets, banquets, room service, and catering. Enabling the personal well-being of guests and colleagues, IHG is working closely with a team of medical experts at the world-renowned Cleveland Clinic to develop guidance and resources for hotel teams on returning to work and keeping guests safe in this new environment, which may include:
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