A Singapore-based next-generation BPO said it will recruit 2,000 more work-from-home staff in the Philippines.
The move will supplement Everise's current 3,000 employees in Manila by as much as 67 percent. The company has 12,000 employees globally.
“The operational metrics point to us having an appetite for growth, and as such we are poised for strong recovery post-COVID-19 and the necessary restrictions on movement," said Sudhir Agarwal, founder, and CEO of Everise.
The company hopes to make a dent on the country's 17.7 percent unemployment rate -- an all-time record high for the labor market in the Philippines. According to the Philippine Statistics Authority, there were 7.3 million unemployed adults in April when businesses remained shuttered because of extreme lockdowns in place.
Potential hirees have no age requirement. Customer experience and support background across voice, chat, and email, powering brands for high-growth technology and healthcare brands would be an advantage.
The Everise customer experience center in the Philippines is the company’s largest to-date, housed in two facilities in Bonifacio Global City.
Everise moved 90 percent of its 12,000-strong customer service employees onto a secure Desktop as a Service (Daas), work at home (W@H) solution in under two weeks in March, in no small part a factor that has supported increased demand from enterprise customers.
“We are a people-first company who has entrepreneurship and innovation in our DNA. It is critical that we live these values during a crisis to offer a superior brand experience,” Agarwal said.
Despite uncertainties due to the pandemic, the company posted a phenomenal 18 percent growth in headcount since the start of the year, with new business wins from the Food Delivery, Gaming, eCommerce, and Healthcare industries.
“We engineered home-based operations such as remote recruiting, virtual training and on-boarding, and business intelligence. As a result, all of our solutions, including omnichannel customer service, tech support, fraud detection, and community moderation, chatbots and natural language interactive voice response systems, can be delivered from home,” Agarwal said.
“We are exceedingly grateful that due to this foresight, we have not only been not disrupted by the ongoing COVID-19 crisis, but we’ve been able to step in where other companies could not continue to support their customers."