GMA Network Inc. asked the National Telecommunications Commission to investigate the disappearance of GMA 7 from SkyCable’s list of assigned channels.
The network said in a letter to the NTC the disruption of its signal among cable TV subscribers occurred on Feb. 1 and remained unresolved.
SkyCable, the country’s largest pay-TV channels provider, is a sister company of ABS-CBN Corp., a rival network of GMA.
“GMA directly received an influx of complaints from televiewers last Friday and they were citing the absence of GMA [blank screen only] in the assigned channel on SkyCable,” GMA 7 said.
It said a customer representative of SkyCable told GMA 7 that the cable operator “was undergoing technical system maintenance” but was not able to explain why the network was affected by such maintenance activities.
“GMA Network expresses its concern as to why it gets to be affected by whatever SkyCable is doing or modifying in its system. The network believes that it should be the responsibility of SkyCable to make certain that any changes it implements in the system does not in any way affect the channels for the sake of the viewing public and paying subscribers,”
GMA 7’s chief executive for corporate communications Butch Raquel said in a statement.
SkyCable said it “acknowledged GMA’s filing of complaint versus Sky with the NTC.”
“We believe that this is the proper venue to express their stand on the matter. SkyCable has submitted its technical report and the proper advisory to the commission on February 4 and we look forward to the necessary steps to be undertaken by both parties under the guidelines of the NTC,” SkyCable said.
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